Shipping policy

Last updated: January 9, 2026

This Shipping Policy applies to all purchases made on qunex.shop and outlines our fulfillment and delivery practices for our minimalist ceramic pet bowls.

Order Processing Time

All orders are processed within 1 to 3 business days (Monday through Saturday, excluding Sundays and public holidays). “Processing time” refers to the period from order confirmation to the moment the shipment is dispatched from our facility.

Shipping Time & Delivery Estimates

We provide international shipping to ensure our premium pet products reach our customers in Singapore.

  • Shipping Origin: All orders are shipped from our warehouse located in the United States.
  • Target Market: We currently ship exclusively to Singapore.
  • Estimated Shipping Time: Once dispatched, the estimated international shipping time to Singapore is 7 to 13 business days.
  • Total Delivery Time: Therefore, the total estimated time from order placement to delivery is approximately 8 to 16 business days.

Shipping Cost

We offer Free International Shipping on all orders to Singapore. No handling or additional delivery fees apply at checkout.

Tax and Duty Information

  • Customs Duties & GST: As your order is shipped from the United States to Singapore, it may be subject to local Goods and Services Tax (GST) or customs duties upon arrival. Please note: These charges are determined by Singapore Customs and are the responsibility of the customer.
  • Currency: All transactions are processed in US Dollars (USD).

Shipping Locations

We currently ship to Singapore. If your destination is not listed at checkout, please contact our support team for further assistance.

Tracking Your Order

Once your order has shipped, you will receive an email containing a tracking number. You can track your shipment status through the link provided in the email as it travels from the USA to Singapore.

Delays

Delivery times are estimates and may vary due to external factors such as international logistics disruptions, customs clearance procedures, or carrier delays. We appreciate your patience and understanding in the event of any unforeseen delays.

Contact Information

If you have any questions regarding our shipping policy, please contact us:

  • Operator: Seear Ahmad Ramz
  • Email: support@qunex.shop
  • Address: 9628 Tarvie Cir, Bristow, VA 20136-2117, USA
  • Phone: +1 603-937-7799